Right of withdrawal
Cancellation terms and conditions
Right of withdrawal
You may cancel by writting your declaration of contract within 2 weeks without stating any reason (e.g. by letter, fax, e-mail) or – if the item is sent to you before the period expires – by returning the item. The period begins when the goods reach you or a mentioned third party (except the forwarding agent). To adhere to the cancellation period, it suffices to send the cancellation notice or the item in good time. The cancellation is to be addressed to
Telefax: +49 7304 434 705
For this, you can use the related form available on our website www.alkalinebodycare.com or any other explicit revocation form and send it back to us, filled in. We will then confirm you the revocation.
Consequences of revocation
If cancellation is effective, we will send you back your payment including shipping costs (except if you asked us to forward the goods on a special way more expensive than the normal standard shipping) within 14 days after having received your revocation. We will use for this the same method of payment used by you except we agreee upon another modality. You are not subject to charges in any way.
You have to send us back the received item within max. 14 days after revocation. You have to pay the shipping costs for it. If you cannot return the received goods, either wholly or partly, or can do so only in impaired condition, you must refund us any loss of value to this extent. In cases where items are handed over for use, this does not apply if the impairment of the item is exclusively attributable to testing – as would have been possible for you in a shop. For the rest, you can avoid the obligation to refund the value for an impairment caused through proper use of the item in that you do not use the item as if it were your property and avoid doing anything that might impair its value, its properties and functionality.
Exclusion of revocation
Revocation is not possible in case of:
- goods which have been specifically produced for you according to your special requirements
- short-life perishable goods
- if hermetic sealing has been removed by opening the goods.
- if the goods cannot be separated from other ordered and received goods.